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Returns Policy

Returns

Note that all items are inspected prior to leaving the warehouse. Please inspect your order upon receipt. If any item(s) have been damaged in shipping please contact us within two business days to report the damage so that we may promptly file a claim with Nightfreight our national carrier company. Please keep all boxes and packaging material along with the damaged item since Nightfreight may wish to pick up the package for inspection.

Your satisfaction is guaranteed. If for any reason you are not completely satisfied with the item(s) ordered, please call us on 01472 340350 or email Karen@vertlifestyle.co.uk and explain the reason for return. Requests for returns must be made within 7 days of receipt of shipment.

If possible, re-pack the item securely in the original packaging material; do not allow items to move freely in the box. Be sure to use adequate cushioning, refunds will not issued for items damaged in return shipping. All returns must be reported before re-shipping commences.

It is the responsibility for the customer to safely return the goods to our returns department, the address is listed on the Contact Us page The cost for all returns is also the responsibility of the customer and not Gifts & Plants.

Where the products are damaged the goods will be re-collected free of charge by Nightfreight and will be thoroughly inspected on return.

Upon Inspection Of The Returned

A full refund will be issued for the purchase price of the item(s); plus the original shipping charges.

Item(s) must be received in original condition; items returned in used, altered or damaged condition will not receive refunds.

Ship the returns using insured, traceable mail, such as Royal Mail, TNT, etc. Properly insure the items being returned as Gifts & Plants will not issue refunds for damaged items; a damage/loss claim will need to be filed with the shipping company. Shipping/insurance costs for returns are the customer's responsibility. Returns that arrive C.O.D cannot be accepted. Returns must be received by us within 7 days of informing Gifts & Plants of the problem.

We try our best to accurately display the colors of the products shown on our website. However, depending on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Due to packaging constraints your item(s) may need shaping. Gently twist or bend the stems to achieve a natural look. Average size noted on the item description is determined by how it is shaped. We measure the height from the bottom of the container to the top of the foliage, and the width of the foliage at the widest point. If you have any questions, please email Karen@vertlifestyle.co.uk.

Please note that our products are not intended for outdoor use, unless stated in the item description. Do not place product near a heat source or open flame. We will not be held responsible for misuse of products.

No unauthorized returns will be accepted; refunds will not be issued for items returned without fully informing us of your situation.

Please contact us prior to returning any items. Special order items, clearance items and items purchased through eBay auctions cannot be returned.

Delivery

Orders generally ship within 24-48 hours in business days for in stock items. Note that your billing address must match the address that your credit card issuer has on file for you; incorrect information will delay the processing and shipping of your order. You will be notified by email if there is a problem with your order information.